Refund and Returns Policy

1. General Overview

At vividhub we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the conditions set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

Returned items must be in their original, unused condition, with all tags, packaging, and accessories included. Products that have been altered, damaged, or used will not be eligible for a refund.

2.3. Non‑Refundable Items

• Digital downloads or downloadable content
• Personalized or custom‑made products
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

To start the return process, email us at [email protected] or call +1(806)737-9486‑9486. Provide the following information:

• Order number
• Product name and SKU
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will issue a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us. Returns sent without a RAN will be refused.

4. Refund Process

4.1. Inspection

Once the returned item is received, our team will inspect it to confirm that it meets the eligibility criteria.

4.2. Refund Method

If the return is approved, the refund will be processed using the original payment method within 7‑10 business days. Shipping charges are non‑refundable unless the return is due to an error on our part.

5. Return Shipping

5.1. Customer Responsibility

Customers are responsible for the cost of return shipping, unless the product arrived damaged or defective.

5.2. Recommended Carriers

We recommend using a trackable shipping service and retaining proof of delivery.

6. Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return procedure and place a new order for the desired product. Exchanges are subject to product availability.

7. Legal Disclaimer

This Refund and Returns Policy does not affect your statutory rights under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes taking effect upon posting on the website.

8. Contact Information

For any questions regarding this policy, please contact us at:

• Email: [email protected]
• Phone: +1(806)737-9486‑9486
• Address: Vividhub Store,